Most product or service providers admitted they do not monitor live delivery updates.
Tive’s latest state of visibility 2023 report found only 25 per cent of suppliers used real-time shipping trackers and devices.
The finding was in stark contrast to an overwhelming 73 per cent who believed real-time shipment visibility is a “must-have” feature.
“Shippers and logistics service providers (LSPs), who do not use a real-time visibility solution to track a shipment’s location and condition, instead rely on websites, emails, phone calls and other assorted legacy software to track the status of goods,” the report said.
“These inconsistent and oftentimes outdated methods create risk for LSPs in the form of decreased end-customer satisfaction—and, for the business development (sales) teams at LSPs, barriers to winning new customer business.”
Eighty per cent of study participants are directly involved in supply chain operations and visibility.
wtf? you can go overboard on this, if it is sea freight then the requirement is not needed. Airfreight per shipments yes, needed. What you do get are Neville no bodies dealing with freight professionals, thinking they are dealing with colliery employees. Lets face it , if the job is going correctly, the Client can give timeframes and explicit dates on availabilities. the agent can chase and expedite the goods in question. if any problems then the problems,/delays can be handled. the expeditor/freight forwarder is giving nothing but service.nothing more nothing less. any problems the client should know first , with a plan to work round problems.as for the minute by minute crap , you find you are paying a lot more for a service that is questionably better than the norms.this is the reason i didn’t like doing per, medicals or foodstuffs. you never knew when you had the clients full support, or wasn’t. going elsewhere for a cheaper quote! thank god I don’t have to put up with it now!!